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To the engineering department at Dell

It’s hard to know exactly what’s wrong with my new computer, but the odds are that you guys did not test your ST2010 Dell monitor driver with Windows 7. (I’m fairly confident of this because both the physical monitor and graphics driver have been replaced.) This is a major annoyance because when Windows comes up, it assumes I have a generic monitor. My screen, which is set for the ST2010, assumes surrealistic proportions. Like something from a Odalisque landscape. I’ve had several guys from the Philippines poking around inside and several other guys from the support center in India giving me polite but useless responses by email. It seems “engineering” is working on it. In other words, I can wait until the man or woman who’s responsible for the monitor driver (you!) gets around to fixing it. The only saving grace is that if I’m patient, wait for half an hour, and then force Windows to detect the monitor, it eventually does, and the stuff on my screen assumes normal proportions.

My advice to the rest of you: System 7 is great but there is still a lot of catching up to do on the part of the vendors. Perhaps it would be wise to wait to make the switch from XP. Switching from Vista is probably a no-brainer, however.

Oh, and don’t buy a Dell XPS with an ST2010 until I give you the high sign!

February 3, 2010   Comments Off

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On the slimmest chance
A wren might land on the bough
I wait like a cat.

February 3, 2010   Comments Off